FREQUENTLY ASKED QUESTIONS
'What area/s do you service?'
We largely service Central Queensland and South East Queensland, but are open to all opportunities to perform anywhere in Australia!
'How long do you perform for at an event/ function?'
We provide live entertainment for a maximum of 3 hours at an event and/ or function. Generally this is broken into three sets with intermissions. We are more than happy to discuss the proceedings of your event and fit in with what will be most effective and appropriate for your event.
'Do you have any requirements to perform?'
As a full band, we do require a hard flat area to perform on, preferably at least 5m x 4m. We also request that we are undercover and have access to main power (not a generator) so as to protect our audio equipment in the case of unpredictable weather or power surges.
'How much do you charge?'
Upon receiving an enquiry, we will provide you with a quotation. This quotation will take into account all factors influencing the fee for services, including event location and the logistics of performing at your event.
'It is my wedding reception. Can we use your microphone for proceedings?'
If this is a special occasion, we are more than happy to provide a roaming microphone and liaise with you, or your nominated person (e.g. the MC), to coordinate proceedings of the event. If this is the case, Rachael will communicate with you to gather more details in the lead up to the event.
'How do we book you?'
Simply send an email enquiry with the details of your event and we will send a quotation for your perusal. Should you wish to confirm the booking, we will send account details for a 20% non refundable deposit to secure the booking on the predetermined date.
'Can we pay it off?'
As forementioned, a 20% non refundable deposit is required to secure the booking. We are happy for you to pay off the remaining balance, however this must be paid in full prior to the date of the event so as to avoid handling of monies on the day of the event.
'Do you take requests?'
If you have a specific song which you would like performed at your event, we do ask that you provide notice so that if we can fulfill your request, we can invest adequate time and energy preparing this for you. In the case that we cannot accommodate, we are happy to play the audio track for you during the event if you would like us to.
'What happens if I need to cancel?'
We understand that sometimes circumstances change and you may need to cancel your event or your booking with us. In this case, provided that we have been notified at least 72 hours prior to the date of the event, we will refund any monies paid up to this point, minus the 20% non refundable deposit that was incurred to secure the booking.
'What happens if you have to cancel?'
In the unlikely situation where we cannot perform at your event due to unforeseen circumstances, we will provide a full refund, including the non refundable 20% deposit that secured the booking. This will be transferred back to you via your nominated account.